Tours and excursions are purchased via an electronic form. Purchase is possible 24 hours a day, 7 days a week. The client needs to fill in the form with personal information related to the payment for the desired tour and excursions service in order to receive an e-mail notification of purchase.

Note that the purchase of offered tours and excursions on behalf of a minor or a person deprived of legal capacity can be conducted only by legal guardians, while persons partly deprived of legal capacity can conduct purchase of a tour and/or excursion only with the consent of their legal guardian. 

Your payment represents your acceptance of the following terms and conditions.

Explanation of terms

What is a private tour?

A private tour offered by ACCESS Dubrovnik, includes a service exclusively provided to the customer who booked the tour and for the number of people the customer payed for. No other customers are allowed to join the tour. Because of different conditions, ACCESS Dubrovnik has defined a limited number of guests for each private tour. This number should not be exceeded. In certain cases exceptions can be made upon special requests or change of requests.

What is a group tour?

A group tour offered by ACCESS Dubrovnik is a service open for any customer to access, once the payment is registered. Usually group tours are only offered during the season between May and October. Exceptions can be made. To keep up the quality of our tours the maximum number of guest joining a tour is limited to 12.  

Tours and excursions can be selected from the website offer, which includes (1) private tours and (2) group tours. Each offer uses filters for more detailed search, according to interests, purpose, etc. After you have chosen a tour, you can click on it for details and find out more information and take a closer look.

If you decide to purchase a tour, select the desired date and time of departure and the number of persons. If you wish to complete your purchase immediately, click on „Book Now“. For type of payment you can choose between credit card payment and PayPal payment. Notification of successfully completed purchase will be sent to your E-mail address. You will receive an e-ticket that you will be asked to present at departure.

If the client wishes to cancel the tour, the provisions of Reclamation and Cancellation Refund with ACCESS Dubrovnik d.o.o. becomes effective.

1. PRICES

Tour prices in Webshop www.accessdubrovnik.com are in Euros (EUR). ACCESS Dubrovnik reserves the right to change prices but is obliged not to change the prices once the tour has been purchased, or ask for subsequent payment. Prices from the time of purchase are valid throughout the buying process. Relating to all offers on the website, customers aged 18 or older are charged full price. Teenagers aged between 13 and 17 are charged half price, kids under the age of 12 are free of charge.

All the items included in the prices are listed in the section „Included“ in every offer.

VAT is not included in prices since ACCESS Dubrovnik d.o.o. is not subject to VAT/sales taxation pursuant to Value Added Tax Act of Croatia.

1.1. Prices for private tours

For private tours ACCESS Dubrovnik uses a pricing structure consisting of a basic charge for one person only and an extra charge for each additional person. On the one hand this charging method allows ACCESS Dubrovnik more flexibility and to realize a private tour for only one person already. On the other hand it lowers the average price per person for each person added to the private tour. Both basic charge and extra charge are advertised in every offer for a private tour.

The basic charge covers the main expenses, for example private transfer and personal guide. The extra charge is calculated for each additional person added by the customer who books the tour. The extra charge can be different for each private tour, depending on additional expenses an extra person causes, for example entrance fees and any other expenses included in the tour.

1.2. Prices for group tours

The price for a group tour is charged per person. The charge is advertised in every offer for a group tour. 

2. PAYMENT METHODS

Payment methods in Webshop are as follows:

a) Credit card payment 

b) PayPal account

2.1. Credit Card Payment

In order to complete a payment using a credit card, please enter the name of the credit card holder, credit card number, expiration date and CVC number. This data is transferred to your credit card company to verify. The credit card company authorizes the transaction and sends the confirmed authorization information back in order to complete the payment.

The credit card payment is run through high security online gateway provided by WSPay. Once the payment is registered, you will receive an e-ticket that you will be expected to present at departure.

If you are making payment for another person or somebody else is making the payment from their account on your behalf, please send us an e-mail to info@accessdubrovnik.com to inform us about the names of the payer and the clients. If you are making payment for more persons, you will receive an e-ticket with clearly pointed out number of travelers. Should we need the other passengers' names (i.e. traveling abroad) we will contact you by e-mail.

2.2. PayPal Payment

If you already own a PayPal account, connected to a verified and valid credit or debit card, it will suffice to log in by your e-mail address and password.

Payment is run through high security PayPal website, which means that the data you're using for payment are not accessible to the company ACCESS Dubrovnik, but exclusively to PayPal. Once the payment is registered, you will receive an e-ticket that you will be expected to present at departure.

Guarantee of Departure of Tour
Should ACCESS Dubrovnik cancel a tour, the company ACCESS Dubrovnik is bound to refund the entire amount to the account from which the payment has been made within 14 workdays since the cancellation of the tour, i.e. since the day the customer was notified that it is not possible to realize the tour. Reasons to cancel an experience can be, i.e. due to the minimum number of guests was not reached to realize a group tour, or force majeure or the likes you will be offered a different date or a full refund.

For departure of a group tour a minimum of 4 guests (adults) is required in order to guarantee a departure of each daily scheduled guided walk.

 

How to Cancel a Reservation
When you cancel a trip, we must ask you to notify us in writing a mail to cancellation@accessdubrovnik.com. We will not acknowledge any verbal / over-the-phone request or voice mail. Exceptions to these policies cannot be made for any reason.  

If a customer cancels a tour, ACCESS Dubrovnik will transfer the money back to the account from which the payment has been made within 14 days, in accordance with ACCESS Dubrovnik terms and conditions. Please note that cancellation fees are calculated based on the date we receive your Cancellation Request via email and tour service start date. Please note that ACCESS Dubrovnik has different cancellation fees for (1) private tours and (2) group tours. Transaction fee for PayPal is included in amount of refund. 

For Private Tours:

• up to 3 days before departure: 100 % of the price refunded
• Less than 72 hours before departure: 0 % of the price refunded
• After departure: 0 % of the price refunded.

Note:

If a private tour is scheduled to depart within the next 3 days, ACCESS Dubrovnik is not obliged to change a customer's departure date nor to offer full refund. 

For Group Tours:

• up to 24 hours before departure: 100 % of the price refunded
• within 24 hours of departure: 0 % of the price refunded
• After departure: 0 % of the price refunded.

Note:

If a group tour is scheduled to depart within 24 hours, ACCESS Dubrovnik is not obliged to change a customer's departure date nor to offer a full refund.

Online Dispute Resolution (ODR)

A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.

Link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

By using the services on this website you accept Terms and Conditions of this Webshop. If you cannot accept it, please do not use the website www.accessdubrovnik.com.

Changes to Terms and Conditions of Webshop

ACCESS Dubrovnik reserves the right to change or update Terms and Conditions of Webshop at any moment. Changes come in effect on the day they are published on the website. If you continue to use the Service you will accept the changed or updated Terms and Conditions of Webshop. ACCESS Dubrovnik recommends periodical checkups of Terms and Conditions of Webshop to be aware of the possible changes.

Dubrovnik, January 2019.